Refund Policy

1. Overview

At Optimark Media LTD, we strive to ensure customer satisfaction with all our consulting services. This Refund Policy outlines the conditions under which refunds may be issued for our live consulting sessions.

2. Consulting Services (Primary Service)

2.1 Cancellation & Refunds

• 24+ Hours Notice: Full refund if cancelled at least 24 hours before scheduled session
• Less than 24 Hours: No refund for cancellations made less than 24 hours before session
• No-Show: No refund if you fail to attend the scheduled session

2.2 Session Quality Issues

If you experience issues during your consulting session, we may offer:

• A complimentary replacement session
• Partial or full refund (at our discretion)

Issues must be reported within 24 hours of the session.

2.3 Technical Difficulties

If technical issues on our end prevent the session from being completed, we will offer a full refund or reschedule at no additional cost.

4. How to Request a Refund

4.1 Contact Us

To request a refund, please contact us at:

Email: support@optimarkmedia.com
Subject Line: "Refund Request - [Order Number]"

4.2 Required Information

Please include:

• Your order number
• Date of purchase
• Product or service name
• Reason for refund request
• Supporting documentation (if applicable)

4.3 Response Time

We will respond to refund requests within 2-3 business days.

5. Refund Processing

5.1 Approved Refunds

If your refund is approved:

• Refunds are processed through the original payment method
• Processing time: 5-10 business days
• You will receive email confirmation when the refund is processed

5.2 Payment Processing

All refunds are processed through our secure payment processor. The time it takes for the refund to appear in your account depends on your card issuer's policies.

5.3 Partial Refunds

In some cases, we may offer a partial refund based on:

• Percentage of service completed
• Nature of the issue
• Time elapsed since purchase

6. Non-Refundable Situations

Refunds will NOT be issued in the following cases:

• Failure to attend a consulting session without 24-hour notice
• Dissatisfaction with consulting session after completion
• Technical issues on your end (internet, device, software)
• Change of mind after session is completed
• Violation of our Terms of Service
• Bookings made more than 30 days ago

7. Chargebacks

If you initiate a chargeback or payment dispute:

• We will provide all transaction documentation to your card issuer
• Access to purchased products/services will be revoked
• Your account may be suspended
• Please contact us before initiating a chargeback so we can resolve the issue

8. Satisfaction Guarantee

While sales are generally final, we want you to be satisfied. If you have concerns about a product or service:

• Contact us immediately
• We will work with you to find a solution
• Options may include: replacement, credit, or refund (case by case)

9. Rescheduling Sessions

If you need to reschedule a consulting session:

• Contact us at least 24 hours before your scheduled session
• We will work with you to find a new time that works
• No fees for rescheduling with proper notice

10. Gift Purchases

Refunds for gift purchases will be issued to the original purchaser's payment method.

11. Promotional & Discounted Items

Items purchased during sales or with discount codes are subject to the same refund policy. Refunds will be for the amount actually paid.

12. Subscription Services

(If applicable in the future)

• Subscriptions can be cancelled at any time
• No refunds for partial months
• Access continues until the end of the current billing period

13. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

14. Questions

If you have questions about our Refund Policy, please contact us:

Tech Provider: PD Cash LLC
30 N Gould St, STE R, Sheridan, WY 82801, USA
Phone: +1 210 201 6000

Service Provider: Optimark Media LTD
20 Wenlock Road, London, N1 7GU, England
Phone: +44 7474 711663

Email: support@optimarkmedia.com
Website: https://optimarkmedia.com

15. Legal Rights

This policy does not affect your statutory rights. Depending on your jurisdiction, you may have additional consumer protection rights.