Frequently Asked Questions

Booking a session is simple and takes less than 2 minutes:

1. Browse Services: Visit our Services page and select the coaching service you need
2. Add to Cart: Click "Book Session" to add it to your cart
3. Checkout: Complete the secure checkout with your preferred payment method (Stripe, PayPal, or Square)
4. Confirmation: You'll receive an immediate email confirmation
5. Scheduling: Our team will contact you within 24-48 hours to schedule your preferred date and time

Need help? Contact us at support@optimarkmedia.com

Yes! After booking, we'll send you a scheduling link or contact you directly to choose a time that works for you.

Our availability:

• Monday - Friday: 9:00 AM - 8:00 PM EST
• Saturday: 10:00 AM - 6:00 PM EST
• Sunday: Limited availability for premium bookings

We work with clients across all time zones. Just let us know your preferred timezone when scheduling.

We pride ourselves on quick response times:

• Within 24-48 hours: Our team will reach out to schedule your session
• Urgent sessions: If you need immediate coaching, mention it in the checkout notes and we'll prioritize your booking
• Weekend bookings: Bookings made on weekends will be processed on the next business day

Most sessions are successfully scheduled within 24 hours of booking.

We understand that schedules change. Here's our rescheduling policy:

• 24+ hours notice: Reschedule for free, unlimited times
• 12-24 hours notice: One free reschedule, then $10 fee
• Less than 12 hours: $25 rescheduling fee (to compensate the coach)

To reschedule: Email us at support@optimarkmedia.com with your booking number and preferred new time.

We accept all major payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, American Express, Discover (via Stripe)
• PayPal: PayPal balance, PayPal Credit, or cards linked to PayPal
• Digital Wallets: Apple Pay, Google Pay
• Cash App: Square Cash App Pay ($10-$1000 limit)

Security: All payments are processed through industry-leading secure gateways (Stripe, PayPal, Square) with 256-bit SSL encryption. We never store your card details.

We offer simple, transparent 3-tier pricing based on coach expertise:

• 🥉 Bronze Coach - $5/hour: Entry-level coaches perfect for beginners and basic questions
• 🥈 Silver Coach - $10/hour: Intermediate coaches with solid industry experience
• 🥇 Gold Coach - $20/hour: Expert-level consultants with proven track records and specialized knowledge

Session details: All sessions are 60 minutes delivered via video call (Zoom or Google Meet).

Booking: Pay upfront, then we'll contact you within 24-48 hours to schedule your preferred time.

Browse all available coaches and book now →

You are charged immediately upon booking.

This ensures your session slot is reserved and the coach is compensated for blocking their time. You'll receive:

• Instant email confirmation with receipt
• Booking reference number
• Payment summary (itemized)

Note: If you cancel 24+ hours before your session, you'll receive a full refund within 5-7 business days.

Yes! You'll receive a detailed receipt via email immediately after payment.

Your receipt includes:

• Booking confirmation number
• Service description and coach name
• Payment amount and method
• Business name (PD Cash LLC dba OptiMark Media)
• Date and transaction ID

Need a different format? Contact us and we can provide a customized invoice for expense reporting or reimbursement purposes.

We provide expert coaching across 100+ platforms and tools including:

💰 Advertising & Monetization:

• Google Ads (Search, Display, Shopping, YouTube)
• Google AdSense (website monetization)
• Meta Ads (Facebook & Instagram advertising)
• TikTok Ads, YouTube Ads, LinkedIn Ads, Bing Ads
• Ad campaign setup, optimization, and troubleshooting

☁️ Cloud & Hosting:

• AWS (EC2, S3, RDS, Lambda, CloudFront)
• Microsoft Azure (VMs, Storage, App Services)
• Google Cloud Platform (Compute Engine, Cloud Storage)
• DigitalOcean, Linode, Vultr droplets
• cPanel, Plesk, server management

📊 Analytics & Tracking:

• Google Analytics 4 (GA4) setup and reporting
• Meta Pixel (Facebook Pixel) configuration
• Google Tag Manager (GTM)
• Conversion tracking and event setup

📧 Email Marketing:

• Amazon SES (Simple Email Service)
• Mailchimp, SendGrid, Mailgun
• SMTP configuration and deliverability
• Email automation and campaigns

🤖 AI & Automation:

• ChatGPT, Claude AI, and other AI tools
• Workflow automation (Zapier, Make, n8n)
• AI-powered content creation and optimization
• Custom AI integrations

Don't see your platform? We likely support it! Contact us to confirm, or browse our full service catalog.

We deliver sessions via Zoom or Google Meet.

Why these platforms?

• ✅ Free to join (no account required for participants)
• ✅ Screen sharing for live demonstrations
• ✅ Reliable video and audio quality
• ✅ Works on desktop, mobile, and tablet
• ✅ Session recording available (with permission)

Prefer another platform? We can accommodate Microsoft Teams, Skype, Discord, or phone calls upon request. Just mention your preference when scheduling your session.

To get the most out of your coaching session:

1. Define Your Goals: Know what you want to accomplish in the session
2. Prepare Questions: Write down specific questions or challenges you're facing
3. Gather Materials: Have relevant documents, data, or examples ready to share
4. Test Technology: Ensure your camera, microphone, and internet connection work
5. Find a Quiet Space: Choose a distraction-free environment
6. Have Note-Taking Tools: Pen and paper or digital notes to capture insights

Pro Tip: The more specific you are about your needs, the more valuable your session will be!

Yes! Session recording is available with coach approval.

Recording options:

• Your recording: You can record the session on your device for personal use
• Coach-provided recording: Some coaches offer to record and share the session (ask in advance)
• Cloud recording: Available on request (additional $10 fee for storage and processing)

Important: Always ask the coach's permission before recording. Recordings are for your personal use only and may not be shared publicly.

Standard session: 60 minutes

Other options available depending on the coach:

• 30-minute sessions: Quick consultations or follow-ups
• 60-minute sessions: Most popular, comprehensive coaching
• 90-minute sessions: Deep-dive strategy sessions
• 2-hour workshops: Intensive training or implementation

Check the specific service listing for duration. Coaches may offer package deals for multiple sessions at discounted rates.

Yes! Many coaches provide complementary resources:

• Session Notes: Summary of key points discussed
• Action Items: Personalized to-do list based on your session
• Templates: Worksheets, checklists, or frameworks relevant to your topic
• Resource Links: Curated list of tools, articles, or videos
• Follow-up Materials: Sent via email after the session

Note: Materials provided are bonuses to enhance your coaching experience and are specific to each coach's teaching style.

We offer a fair and flexible refund policy:

• 24+ hours before session: 100% full refund, no questions asked
• 12-24 hours before: 50% refund (coach compensation for blocked time)
• Less than 12 hours: No refund (coach has already prepared)
• No-shows: No refund

Unsatisfied with your session? Contact us within 48 hours. We'll review your case and may offer a partial refund or free rescheduled session.

Read full refund policy →

Cancellation process:

1. Email support@optimarkmedia.com with subject "Cancellation Request"
2. Include your booking confirmation number
3. State your reason for cancellation (optional but helpful)
4. We'll confirm cancellation within 2-4 hours
5. Refunds process within 5-7 business days to original payment method

Quick tip: The earlier you cancel, the more likely you'll receive a full refund!

Refund timeline:

• We process refunds: Within 24 hours of approval
• Credit/Debit cards: 5-7 business days to appear in your account
• PayPal: 3-5 business days
• Other payment methods: Up to 10 business days

Note: Processing time depends on your bank or payment provider. We initiate refunds immediately upon approval.

Your time is valuable! If a coach cancels or doesn't show up:

• Immediate full refund: Automatically processed
• OR free rescheduling: Priority booking with the same or different coach
• PLUS 20% discount: On your next session as an apology

Emergencies happen: If a coach has a genuine emergency, we'll notify you ASAP and offer the above options.

Quality assurance: Repeated cancellations by coaches result in removal from our platform.

Minimum requirements for a smooth experience:

• Internet Speed: 3 Mbps download, 1.5 Mbps upload (minimum)
• Device: Computer, laptop, tablet, or smartphone
• Browser: Chrome, Firefox, Safari, or Edge (latest version)
• Webcam: Built-in or external (720p or higher recommended)
• Microphone: Built-in or headset with mic
• Operating System: Windows 10+, macOS 10.13+, iOS 12+, Android 8+

Recommended: Wired internet connection, external headset for better audio quality, well-lit room for video clarity.

Absolutely! Our sessions work perfectly on mobile devices.

For the best mobile experience:

• Download the Zoom or Google Meet app (free)
• Use WiFi instead of cellular data to avoid interruptions
• Prop your phone/tablet at eye level
• Use headphones for better audio quality
• Ensure your device is fully charged or plugged in

Note: Some features like screen sharing may be limited on mobile compared to desktop.

We recommend testing 15-30 minutes before your session:

For Zoom:

• Visit: zoom.us/test
• Join a test meeting to check video, audio, and screen sharing

For Google Meet:

• Start a test meeting: meet.google.com
• Check camera and microphone permissions

Quick checks:

• Can you see yourself in the video preview?
• Can you hear audio when you speak?
• Is your internet connection stable? (test at speedtest.net)

Don't worry! Here's what to do:

Connection issues:

1. Try refreshing your browser or rejoining the meeting
2. Switch to mobile data if WiFi is unstable
3. Turn off video and use audio only to reduce bandwidth
4. Contact your coach via email/phone provided in booking confirmation

Audio/Video problems:

• Check if your microphone/camera is muted or blocked
• Allow browser permissions for camera and microphone
• Restart your device if needed

If you lose connection: Your coach will wait 5-10 minutes for you to reconnect. If the issue persists, we'll reschedule at no additional cost.

We maintain high standards for all our coaches:

Vetting process includes:

• Application Review: Detailed background and experience check
• Portfolio Verification: Proof of past work and results
• Interview: Video interview to assess communication skills
• Sample Session: Demonstration of coaching/teaching ability
• Reference Checks: Verification of credentials and client feedback
• Ongoing Ratings: Coaches must maintain a 4.5+ star rating

Minimum requirements:

• 2+ years experience in their field
• Proven track record of client success
• Excellent communication skills
• Professional demeanor and ethics

We offer coaching in a wide range of business and digital skills:

• Digital Marketing: Google Ads, Facebook Ads, Instagram Marketing, TikTok Ads
• Social Media: Content strategy, growth, engagement, influencer marketing
• SEO & Content: Search optimization, content marketing, copywriting
• Cloud Hosting: DigitalOcean, Linode, AWS, server management
• E-commerce: Shopify, WooCommerce, Amazon FBA, dropshipping
• Business Development: Strategy, scaling, operations, leadership
• Technology: Web development, automation, SaaS tools
• And more! Browse our full catalog of services

Finding the perfect match:

1. Browse by topic: Start with your area of interest on our Services page
2. Read profiles: Check coach bios, experience, and specializations
3. Check reviews: See what other clients say about their sessions
4. Compare pricing: Find a coach that fits your budget
5. Review session details: Ensure they offer what you need (duration, deliverables)

Still unsure? Contact us at support@optimarkmedia.com and we'll recommend a coach based on your specific needs and goals.

Absolutely! Ongoing coaching relationships often yield the best results.

Benefits of multiple sessions:

• Your coach gets to know your business and goals better
• Continuity and accountability for implementing advice
• Track progress over time
• Deeper insights as the relationship develops

Savings available:

• Package deals: Many coaches offer 3, 5, or 10-session packages at discounted rates
• Monthly retainers: Some coaches offer ongoing monthly support
• Loyalty discounts: Returning clients may receive special pricing

After your first session, ask your coach about package options!

Yes! We're always looking for qualified coaches.

Requirements:

• 2+ years of professional experience in your field
• Proven track record of client results
• Excellent communication and teaching skills
• Reliable internet and professional setup
• Commitment to quality and customer service

Benefits of joining:

• Reach clients actively seeking your expertise
• Set your own rates and schedule
• We handle payments, booking, and support
• Flexible work from anywhere

Apply to Become a Coach →